Refund policy

We accept eligible change-of-mind returns requested within 14 days of delivery.

To qualify, the product must be unopened, unused, uninstalled and in its original packaging, with all accessories and documentation included. Proof of purchase is required.

Customers are responsible for the cost and safe return of change-of-mind items. Original delivery charges are not refundable for change-of-mind returns.

Clearance, made-to-order and customised products are not eligible for change-of-mind returns.

Please contact Montague Collective through our Contact page before returning an item. Returns sent without prior approval may not be accepted.

Damaged, incorrect or faulty products

Please inspect your order promptly after delivery. If an item arrives damaged, incorrect or incomplete, contact us with your order number and clear photographs so we can assist.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product is faulty, unsafe, materially different from its description or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.

Change-of-mind exclusions do not limit your rights under the Australian Consumer Law. If a product is confirmed to have a fault, we will reimburse reasonable return costs where required by law.

Refunds

Approved refunds will be returned to the original payment method. Processing times may vary depending on the payment provider or financial institution.