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Warranty

Montague Collective Warranty

HMCL Pty Ltd provides this voluntary warranty for products purchased from Montague Collective. Warranty periods begin on the original date of purchase. This warranty operates in addition to, and does not limit, your rights and remedies under the Australian Consumer Law.

Warranty provider

Warranty periods

10-year replacement warranty

The following products are covered by a 10-year replacement warranty and a 1-year parts warranty:

  • Tilba Basin Mixer
  • Tilba Tall Basin Mixer
  • Kianga Basin Mixer
  • Kianga Tall Basin Mixer
  • Broulee Basin Mixer
  • Broulee Tall Basin Mixer
  • Round Concealed Shower Mixer
  • Wall Mixer
  • Stainless Steel Concealed Shower Mixer

3-year product warranty

The following products are covered by a 3-year product warranty:

  • Round Shower Mixer (MC-SM-004)
  • Shower Mixer with Diverter (MC-SM-005)
  • Gooseneck Kitchen Mixer
  • Pull-Out Kitchen Mixer Tap
  • Square-Neck Kitchen Mixer
  • 115mm Square Floor Drain
  • Single Towel Rail – 600mm
  • Single Towel Rail – 800mm
  • Double Towel Rail – 600mm
  • Double Towel Rail – 800mm
  • Robe Hook
  • Toilet Roll Holder

Lifetime product warranty

The Combination Shower Set is covered by a lifetime product warranty.

For purchases made on or after 15 September 2026, lifetime means for as long as the original purchaser owns the product. This voluntary warranty is not transferable. Warranty rights attached to purchases made before that date are not reduced by this definition.

What the voluntary warranty covers

The applicable warranty covers confirmed manufacturing defects. Depending on the product and warranty period, the voluntary warranty remedy is the supply of a replacement product or replacement part.

There is no separate additional finish or cartridge warranty. Plumber fees, labour, removal, reinstallation and associated costs are not included under the voluntary warranty unless required under the Australian Consumer Law.

Installation requirements

Products requiring plumbing work must be installed by a licensed plumber in accordance with applicable regulations, the supplied installation information and accepted plumbing practices.

Please retain proof of purchase and evidence of installation. We may request this information when assessing a voluntary warranty claim. These requirements do not limit your rights under the Australian Consumer Law.

Exclusions

The voluntary warranty does not cover damage or failure resulting from:

  • Incorrect installation or installation by an unlicensed person
  • Misuse, neglect, accidental damage or use outside the product’s intended purpose
  • Failure to follow installation, care or maintenance instructions
  • Harsh, abrasive or unsuitable cleaning products
  • Normal wear and tear
  • Unauthorised alteration, modification or repair
  • Water conditions, pressure or environmental factors outside the product’s specified requirements

These exclusions apply only to the voluntary warranty and do not exclude, restrict or modify rights that cannot be excluded under the Australian Consumer Law.

Making a claim

Contact Montague Collective using the details above or through our Contact page. Provide your order number or proof of purchase, evidence of installation where applicable, a description of the issue, and clear photographs or video showing the affected product.

Do not return a product without prior approval. We may request further information or inspection before confirming the appropriate remedy. Unless required under the Australian Consumer Law, the customer is responsible for costs incurred in making a claim. If a return is required, we will provide instructions and advise whether reasonable return costs will be arranged or reimbursed.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.