Shipping
We currently deliver Australia-wide.
Orders are generally dispatched within 1–2 business days after payment is confirmed. Delivery timeframes begin after dispatch and vary according to the destination and carrier. Any applicable shipping charges will be displayed at checkout.
Once your order has been dispatched, tracking details will be provided where available.
Please inspect your order promptly after delivery. If an item arrives damaged, incorrect or incomplete, contact us through our Contact page with your order number and clear photographs so we can assist.
Change-of-mind returns
We accept eligible change-of-mind returns requested within 14 days of delivery.
To qualify, the product must be unopened, unused, uninstalled and in its original packaging, with all accessories and documentation included. Proof of purchase is required.
Customers are responsible for the cost and safe return of change-of-mind items. Original delivery charges are not refundable for change-of-mind returns.
Clearance, made-to-order and customised products are not eligible for change-of-mind returns.
Please contact us before returning an item. Returns sent without prior approval may not be accepted.
Faulty products and consumer guarantees
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
If a product is faulty, unsafe, materially different from its description or otherwise fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances.
Change-of-mind exclusions do not limit your rights under the Australian Consumer Law. If a product is confirmed to have a fault, we will reimburse reasonable return costs where required by law.